How can we help?
A few common questions from store owners below. For anything else, message us directly and a real person will help you out.
My customer paid but the order still shows as pending
Payfast can take a few minutes to confirm a payment and notify Smart Menus. If an order is still pending after 15 minutes, message us on WhatsApp with the order number and we’ll check it for you.
I can’t connect my Payfast account
Make sure you’re entering your Payfast merchant ID, merchant key, and passphrase exactly as shown in your Payfast dashboard under Settings → Integration. If it still fails, send us a screenshot of the error on WhatsApp.
Orders aren’t showing up on WhatsApp
Check that your store is set to active in Settings and that your menu has at least one available item. If customers still can’t reach your smart menu, let us know your store name and we’ll take a look.
I need to change my store name, category, or menu photos
All of this is editable from your dashboard under Menu and Settings, changes go live on WhatsApp immediately. If something looks stuck, message us and we’ll help.
How do refunds work?
Payments go directly into your own Payfast account, so refunds are issued by you from your Payfast dashboard, the same way as any other Payfast sale. Smart Menus doesn’t hold or move your funds.
Still stuck?
Message us on WhatsApp